{"id":5316,"date":"2024-06-05T09:54:58","date_gmt":"2024-06-05T07:54:58","guid":{"rendered":"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=5316"},"modified":"2024-06-10T09:48:59","modified_gmt":"2024-06-10T07:48:59","slug":"bes","status":"publish","type":"post","link":"https:\/\/pro.one.be\/news\/?p=5316","title":{"rendered":"Quel support utilisateur pour Emma ?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5316\" class=\"elementor elementor-5316\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36157c5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36157c5\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-03f1418\" data-id=\"03f1418\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef37fc3 elementor-widget elementor-widget-text-editor\" data-id=\"ef37fc3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Si vous avez une question ou besoin d\u2019aide pour utiliser <em>Emma<\/em> une \u00e9quipe support est \u00e0 votre disposition du lundi au vendredi de 9h \u00e0 16h :\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p data-ccp-border-bottom=\"0.6666666666666666px solid #000000\" data-ccp-padding-bottom=\"5.333333333333333px\">Par t\u00e9l\u00e9phone : 02\/542.14.45\u00a0<\/p><p data-ccp-border-top=\"0.6666666666666666px solid #000000\" data-ccp-padding-top=\"5.333333333333333px\">Par mail : <a href=\"mailto:emma@one.be\">emma@one.be<\/a>\u00a0\u00a0<\/p><p><span data-contrast=\"auto\"><em>Emma<\/em> est votre outil interne, l\u2019ONE n\u2019y a donc pas acc\u00e8s sans votre accord.\u00a0<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\" data-contrast=\"auto\">Cependant, pour r\u00e9pondre \u00e0 votre demande d\u2019assistance il pourrait \u00eatre n\u00e9cessaire que l\u2019\u00e9quipe support acc\u00e8de \u00e0 votre <em>Emma<\/em>.\u00a0 C\u2019est \u00e9videmment possible mais c\u2019est vous qui ouvrez cet acc\u00e8s et uniquement pour cette intervention ponctuelle.<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f99139 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f99139\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e4a1548\" data-id=\"e4a1548\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c8b5686 elementor-widget elementor-widget-text-editor\" data-id=\"c8b5686\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Comment \u00e7a fonctionne ?\u00a0<\/h3><p><span data-contrast=\"auto\">Vous \u00eates en communication avec le service support qui vous demandera votre identifiant comme utilisateur (il s\u2019agit de l\u2019adresse courriel avec laquelle vous vous connectez \u00e0 <em>Emma<\/em>).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Ensuite vous serez invit\u00e9 \u00e0 cliquer sur l\u2019ic\u00f4ne \u00ab\u202f<\/span><b><span data-contrast=\"auto\">Besoin d\u2019aide\u202f?<\/span><\/b><span data-contrast=\"auto\">\u202f\u00bb dans la colonne de gauche.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Vous verrez alors apparaitre cette fen\u00eatre :<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-02f10f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"02f10f9\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ce983d5\" data-id=\"ce983d5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dcbb1d6 elementor-widget elementor-widget-image\" data-id=\"dcbb1d6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"756\" height=\"576\" src=\"https:\/\/pro.one.be\/news\/wp-content\/uploads\/2024\/06\/Image2.jpg\" class=\"attachment-large size-large wp-image-5320\" alt=\"\" srcset=\"https:\/\/pro.one.be\/news\/wp-content\/uploads\/2024\/06\/Image2.jpg 756w, https:\/\/pro.one.be\/news\/wp-content\/uploads\/2024\/06\/Image2-300x229.jpg 300w\" sizes=\"(max-width: 756px) 100vw, 756px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5d3118d\" data-id=\"5d3118d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ea677f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ea677f\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ee0e489\" data-id=\"ee0e489\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-561990c elementor-widget elementor-widget-text-editor\" data-id=\"561990c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p>Il vous suffira de cliquer sur le bouton \u00ab&nbsp;<strong>Accepter<\/strong>&nbsp;\u00bb l\u2019acc\u00e8s momentan\u00e9 \u00e0 votre session dans la rubrique \u00ab\u00a0<strong>Aide en ligne<\/strong>\u00ab\u00a0.<\/p>\n<p>L\u2019agent\u00b7e du service support aura alors acc\u00e8s \u00e0 votre session et vous b\u00e9n\u00e9ficierez \u00e0 ce moment-l\u00e0 d\u2019une aide personnalis\u00e9e et directe en ligne.<\/p>\n<p>Lorsque la session d\u2019aide est termin\u00e9e, vous pouvez y mettre fin manuellement via un bouton \u201c<strong>stop<\/strong>\u201d pr\u00e9vu \u00e0 cet effet (en bas \u00e0 gauche de votre \u00e9cran <em>Emma<\/em>).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ae8c6a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ae8c6a\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a825a40\" data-id=\"a825a40\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ebe4e39 elementor-widget elementor-widget-image\" data-id=\"ebe4e39\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"489\" src=\"https:\/\/pro.one.be\/news\/wp-content\/uploads\/2024\/06\/02c7b2c4-bdfb-4354-89f6-44bb9583e68a-1024x489.jpg\" class=\"attachment-large size-large wp-image-5322\" alt=\"\" srcset=\"https:\/\/pro.one.be\/news\/wp-content\/uploads\/2024\/06\/02c7b2c4-bdfb-4354-89f6-44bb9583e68a-1024x489.jpg 1024w, https:\/\/pro.one.be\/news\/wp-content\/uploads\/2024\/06\/02c7b2c4-bdfb-4354-89f6-44bb9583e68a-300x143.jpg 300w, https:\/\/pro.one.be\/news\/wp-content\/uploads\/2024\/06\/02c7b2c4-bdfb-4354-89f6-44bb9583e68a-768x367.jpg 768w, https:\/\/pro.one.be\/news\/wp-content\/uploads\/2024\/06\/02c7b2c4-bdfb-4354-89f6-44bb9583e68a.jpg 1363w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fad5b91\" data-id=\"fad5b91\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dfd3b72 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dfd3b72\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-445ccaf\" data-id=\"445ccaf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31d873a elementor-widget elementor-widget-text-editor\" data-id=\"31d873a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La dur\u00e9e maximale de l\u2019acc\u00e8s est de 30 minutes renouvelable (au bout de ces 30 minutes, la d\u00e9connexion de l\u2019agent\u00b7e du service support sera automatique).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Si vous avez une question ou besoin d\u2019aide pour utiliser Emma une \u00e9quipe support est \u00e0 votre disposition du lundi au vendredi de 9h \u00e0 16h :\u00a0\u00a0 Par t\u00e9l\u00e9phone : 02\/542.14.45\u00a0 Par mail : emma@one.be\u00a0\u00a0 Emma est votre outil interne, l\u2019ONE n\u2019y a donc pas acc\u00e8s sans votre accord.\u00a0Cependant, pour r\u00e9pondre \u00e0 votre demande d\u2019assistance [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[82,1],"tags":[],"class_list":["post-5316","post","type-post","status-publish","format-standard","hentry","category-aei","category-creches-sae"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quel support utilisateur pour Emma ? - PRO.DIG.E<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=5316\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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