{"id":6618,"date":"2025-03-09T19:02:34","date_gmt":"2025-03-09T18:02:34","guid":{"rendered":"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=6618"},"modified":"2025-03-09T19:02:34","modified_gmt":"2025-03-09T18:02:34","slug":"elementor-6618","status":"publish","type":"post","link":"https:\/\/pro.one.be\/news\/?p=6618","title":{"rendered":"R\u00e9trospective Helpdesk 2024"},"content":{"rendered":"\t\t
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L\u2019\u00e9quipe du helpdesk de Pro.ONE a recens\u00e9 3.688 demandes d’accompagnement (par mail et par t\u00e9l\u00e9phone) pour l\u2019ann\u00e9e 2024. <\/em><\/strong>Ces \u00e9changes nourrissent nos r\u00e9flexions autour de l’am\u00e9lioration de nos outils num\u00e9riques et permettent de proposer de nouvelles solutions d’accompagnement.<\/em><\/h4>

Vous avez principalement contact\u00e9 le helpdesk de Pro.ONE afin d\u2019obtenir une aide \u00e0 l\u2019encodage et\/ou afin de vous situer sur le portail. Vous nous avez \u00e9galement contact\u00e9 pour obtenir une aide pour vous connecter ou donner des acc\u00e8s et, enfin, afin de signaler un probl\u00e8me technique.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u00a0<\/h4>

Mon \u00e9quipe<\/h4>

C\u2019est l\u2019application Mon Equipe<\/em> qui a suscit\u00e9 le plus de r\u00e9actions de votre part\u00a0!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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En effet, vous pensez parfois que votre personnel a disparu. Dans ce cas, nous vous conseillons de v\u00e9rifier la colonne \u00ab Statut du contrat<\/strong> \u00bb dans la rubrique \u00ab Membres des \u00e9quipes<\/strong> \u00bb sur la page d\u2019accueil de Mon Equipe. Par d\u00e9faut, apparait uniquement le personnel ayant un contrat en cours. A l\u2019aide de l\u2019entonnoir rouge, vous pourrez peaufiner votre recherche en fonction de la nature du contrat (exemple : contrat termin\u00e9).<\/em><\/p>

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Toujours sur Mon Equipe, vous pouvez encoder une absence et pr\u00e9ciser que la personne continue \u00e0 prester \u00e0 temps partiel durant la p\u00e9riode d\u2019absence. Il suffit pour ce faire d\u2019encoder l\u2019absence et d\u2019activer la case \u00ab Prestation \u00e0 temps partiel durant la p\u00e9riode d\u2019absence<\/strong> \u00bb. Enfin, cliquez sur l\u2019absence concern\u00e9e et pr\u00e9cisez \u00ab l\u2019\u00e9quivalent temps plein prest\u00e9<\/strong> \u00bb c\u2019est-\u00e0-dire le temps de travail restant apr\u00e8s r\u00e9duction due \u00e0 l\u2019absence.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u00a0<\/h4>

Subsides en ligne<\/h4>

En seconde position, c\u2019est l\u2019applicatif des subsides en ligne qui a attir\u00e9 votre attention dont majoritairement les pr\u00e9sences d\u2019enfants et le rapport d\u2019activit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Pour rappel, si vous utilisez un logiciel externe et que vos donn\u00e9es comportent des erreurs sur Pro.ONE, il faudra contacter dans un premier temps le service g\u00e9rant le logiciel externe afin de vous assurer qu\u2019il soit bien \u00e0 jour.<\/em><\/p>

Pour soumettre votre demande de subsides, vous devez vous assurer<\/em> d\u2019avoir bien compl\u00e9t\u00e9 tous les champs obligatoires et n\u2019oubliez pas<\/em> qu\u2019une partie des informations li\u00e9es \u00e0 votre personnel est reprise de Mon Equipe. De ce fait, veillez \u00e0 ce que les informations soient bien \u00e0 jour.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u00a0<\/h4>

Gestion des utilisateur\u00b7rices<\/span><\/h4>

En troisi\u00e8me position, il s\u2019agit de la gestion des utilisateur\u00b7rice<\/span>s. Pour cette rubrique, nous avons r\u00e9dig\u00e9 un article d\u00e9di\u00e9<\/strong> \u00e0 ce sujet, d\u00e9taillant la proc\u00e9dure pas \u00e0 pas.<\/p>

\u00a0<\/p>

Concernant l\u2019Accueil Temps Libre sp\u00e9cifiquement, c\u2019est la coordination ATL qui a \u00e9t\u00e9 le plus sollicit\u00e9 aupr\u00e8s du helpdesk.<\/p>

Si vous avez des questions, n\u2019h\u00e9sitez pas \u00e0 contacter l\u2019\u00e9quipe du helpdesk au 02\/542.14.45<\/strong> du lundi au vendredi de 9h \u00e0 16h ou par mail sur pro@one.be<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u00a0<\/h3>

\u00a0<\/h3>

L\u2019\u00e9quipe support de My.ONE a re\u00e7u 4.774 demandes pour l\u2019ann\u00e9e 2024.<\/em><\/strong><\/h4>

La demande la plus formul\u00e9e par les (futurs) parents concerne la recherche (urgente) de milieux d\u2019accueil de la petite enfance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Remarque : le service de support a \u00e9t\u00e9 interpell\u00e9 plusieurs fois pour signaler des donn\u00e9es erron\u00e9es sur MY.ONE, notamment pour des num\u00e9ros de t\u00e9l\u00e9phone ou des adresses mails concernant les contacts pour les inscriptions. Pour rappel, la mise \u00e0 jour de ces donn\u00e9es vous est accessible directement sur Pro.ONE dans l’onglet <\/em>\u00ab\u00a0Signal\u00e9tique<\/strong> \u00bb<\/em>.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Concernant l\u2019accueil temps libre, il s\u2019agissait surtout de recherches de plaines\/stages et d\u2019\u00e9coles de devoirs.<\/p>

Enfin, le service support re\u00e7oit des demandes de personne d\u00e9sirant travailler dans le secteur de l\u2019accueil m\u00eame si ce n\u2019est pas le but premier de My.ONE.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

L\u2019\u00e9quipe du helpdesk de Pro.ONE a recens\u00e9 3.688 demandes d’accompagnement (par mail et par t\u00e9l\u00e9phone) pour l\u2019ann\u00e9e 2024. Ces \u00e9changes nourrissent nos r\u00e9flexions autour de l’am\u00e9lioration de nos outils num\u00e9riques et permettent de proposer de nouvelles solutions d’accompagnement. Vous avez principalement contact\u00e9 le helpdesk de Pro.ONE afin d\u2019obtenir une aide \u00e0 l\u2019encodage et\/ou afin de […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[82,1],"tags":[],"class_list":["post-6618","post","type-post","status-publish","format-standard","hentry","category-aei","category-creches-sae"],"acf":[],"yoast_head":"\nR\u00e9trospective Helpdesk 2024 - PRO.DIG.E<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=6618\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9trospective Helpdesk 2024 - PRO.DIG.E\" \/>\n<meta property=\"og:description\" content=\"L\u2019\u00e9quipe du helpdesk de Pro.ONE a recens\u00e9 3.688 demandes d’accompagnement (par mail et par t\u00e9l\u00e9phone) pour l\u2019ann\u00e9e 2024. 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