{"id":9366,"date":"2026-02-05T14:38:38","date_gmt":"2026-02-05T13:38:38","guid":{"rendered":"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366"},"modified":"2026-02-05T14:39:29","modified_gmt":"2026-02-05T13:39:29","slug":"ce-que-les-retours-du-terrain-nous-apprennent-sur-laccompagnement-numerique","status":"publish","type":"post","link":"https:\/\/pro.one.be\/news\/?p=9366","title":{"rendered":"Ce que les retours du terrain nous apprennent sur l\u2019accompagnement num\u00e9rique\u00a0"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Une aisance num\u00e9rique en progression\u00a0<\/h4>

Premier enseignement encourageant :\u00a0<\/span>la majorit\u00e9 des\u00a0r\u00e9pondant\u00b7es\u00a0se sentent aujourd\u2019hui plus \u00e0 l\u2019aise avec les outils num\u00e9riques de l\u2019ONE qu\u2019il y a un an. Pr\u00e8s de\u00a057 % d\u00e9clarent une augmentation, voire une forte augmentation, de leur aisance.<\/span><\/b>\u00a0<\/span><\/p>

Ce r\u00e9sultat confirme que l\u2019accompagnement propos\u00e9 ne se limite pas \u00e0 de l\u2019information ponctuelle, mais contribue progressivement \u00e0 une meilleure appropriation des outils et des d\u00e9marches num\u00e9riques.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Des difficult\u00e9s qui restent bien identifi\u00e9es\u00a0<\/h4>

L\u2019enqu\u00eate met aussi en lumi\u00e8re des points de vigilance importants. Les difficult\u00e9s les plus souvent cit\u00e9es concernent :<\/span>\u00a0<\/span><\/p>

  • Le\u00a0suivi des changements et des mises \u00e0 jour<\/strong> ;<\/span><\/li><\/ul>
    • La\u00a0difficult\u00e9 \u00e0 trouver la bonne information au bon endroit ;<\/strong><\/li><\/ul>
      • La\u00a0dispersion des contenus entre diff\u00e9rents canaux (site de l\u2019ONE, Pro.ONE, newsletter, documents, etc.).<\/span>\u00a0<\/span><\/li><\/ul>

        Ces enjeux repr\u00e9sentent\u00a0pr\u00e8s de la moiti\u00e9 des r\u00e9ponses\u00a0et rappellent que le d\u00e9fi n\u2019est pas seulement de produire de l\u2019information, mais aussi de la rendre\u00a0<\/span>plus lisible, plus accessible et plus facile \u00e0 retrouver<\/span><\/b>.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

        \n\t\t\t\t\t\t
        \n\t\t\t\t\t
        \n\t\t\t
        \n\t\t\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t

        Ce que ces r\u00e9sultats nous apprennent\u00a0<\/h4>

        Ces retours confirment une r\u00e9alit\u00e9 centrale de la transformation digitale :\u00a0<\/span>ce n\u2019est pas uniquement l\u2019outil qui compte, mais la mani\u00e8re dont il est expliqu\u00e9, accompagn\u00e9 et int\u00e9gr\u00e9 dans les pratiques quotidiennes<\/span><\/b>.<\/span>\u00a0<\/span><\/p>

        Ils renforcent aussi l\u2019orientation que PRO.DIG.E prend progressivement :<\/span>\u00a0<\/span><\/p>

        • Moins de simple annonce d\u2019outils ;<\/span><\/li><\/ul>
          • Plus d\u2019explications sur les usages ;<\/span><\/li><\/ul>
            • Plus de rep\u00e8res pour comprendre ce qui change et pourquoi.<\/span>\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
              \n\t\t\t\t\t\t
              \n\t\t\t\t\t
              \n\t\t\t
              \n\t\t\t\t\t\t
              \n\t\t\t\t
              \n\t\t\t\t\t\t\t\t\t

              Et la suite ?\u00a0<\/h4>

              Ces r\u00e9sultats vont nourrir les actions \u00e0 venir : am\u00e9lioration de la lisibilit\u00e9 des informations, clarification des parcours, poursuite des accompagnements cibl\u00e9s et attention renforc\u00e9e \u00e0 la coh\u00e9rence entre les diff\u00e9rents canaux.<\/span>\u00a0<\/span><\/p>

              Merci \u00e0 toutes celles et ceux qui ont pris le temps de r\u00e9pondre. Vos retours sont essentiels pour faire \u00e9voluer l\u2019accompagnement num\u00e9rique\u00a0<\/span>au plus pr\u00e8s de vos r\u00e9alit\u00e9s de terrain<\/span><\/b>.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

              Une aisance num\u00e9rique en progression\u00a0 Premier enseignement encourageant :\u00a0la majorit\u00e9 des\u00a0r\u00e9pondant\u00b7es\u00a0se sentent aujourd\u2019hui plus \u00e0 l\u2019aise avec les outils num\u00e9riques de l\u2019ONE qu\u2019il y a un an. Pr\u00e8s de\u00a057 % d\u00e9clarent une augmentation, voire une forte augmentation, de leur aisance.\u00a0 Ce r\u00e9sultat confirme que l\u2019accompagnement propos\u00e9 ne se limite pas \u00e0 de l\u2019information ponctuelle, mais […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_canvas","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[82,93,74,1],"tags":[],"class_list":["post-9366","post","type-post","status-publish","format-standard","hentry","category-aei","category-agents-one","category-atl","category-creches-sae"],"acf":[],"yoast_head":"\nCe que les retours du terrain nous apprennent sur l\u2019accompagnement num\u00e9rique\u00a0 - PRO.DIG.E<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ce que les retours du terrain nous apprennent sur l\u2019accompagnement num\u00e9rique\u00a0 - PRO.DIG.E\" \/>\n<meta property=\"og:description\" content=\"Une aisance num\u00e9rique en progression\u00a0 Premier enseignement encourageant :\u00a0la majorit\u00e9 des\u00a0r\u00e9pondant\u00b7es\u00a0se sentent aujourd\u2019hui plus \u00e0 l\u2019aise avec les outils num\u00e9riques de l\u2019ONE qu\u2019il y a un an. Pr\u00e8s de\u00a057 % d\u00e9clarent une augmentation, voire une forte augmentation, de leur aisance.\u00a0 Ce r\u00e9sultat confirme que l\u2019accompagnement propos\u00e9 ne se limite pas \u00e0 de l\u2019information ponctuelle, mais […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366\" \/>\n<meta property=\"og:site_name\" content=\"PRO.DIG.E\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-05T13:38:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-05T13:39:29+00:00\" \/>\n<meta name=\"author\" content=\"Justine Gilson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Justine Gilson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366#article\",\"isPartOf\":{\"@id\":\"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366\"},\"author\":{\"name\":\"Justine Gilson\",\"@id\":\"https:\/\/pro.one.be\/news\/#\/schema\/person\/7ad7548f559b2bde88b4a44d9fc2a247\"},\"headline\":\"Ce que les retours du terrain nous apprennent sur l\u2019accompagnement num\u00e9rique\u00a0\",\"datePublished\":\"2026-02-05T13:38:38+00:00\",\"dateModified\":\"2026-02-05T13:39:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366\"},\"wordCount\":347,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/pro.one.be\/news\/#organization\"},\"articleSection\":[\"Acc.d'Enfants Ind\u00e9pendant\u00b7e\",\"Agents ONE\",\"ATL\",\"Cr\u00e8ches & SAE\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366\",\"url\":\"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366\",\"name\":\"Ce que les retours du terrain nous apprennent sur l\u2019accompagnement num\u00e9rique\u00a0 - PRO.DIG.E\",\"isPartOf\":{\"@id\":\"https:\/\/pro.one.be\/news\/#website\"},\"datePublished\":\"2026-02-05T13:38:38+00:00\",\"dateModified\":\"2026-02-05T13:39:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/pro.one.be\/news\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ce que les retours du terrain nous apprennent sur l\u2019accompagnement num\u00e9rique\u00a0\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/pro.one.be\/news\/#website\",\"url\":\"https:\/\/pro.one.be\/news\/\",\"name\":\"PRO.DIG.E\",\"description\":\"De DIGIPRO\",\"publisher\":{\"@id\":\"https:\/\/pro.one.be\/news\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/pro.one.be\/news\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/pro.one.be\/news\/#organization\",\"name\":\"PRO.DIG.E\",\"url\":\"https:\/\/pro.one.be\/news\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/pro.one.be\/news\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/pro.one.be\/news\/wp-content\/uploads\/2022\/09\/ONE_haut.svg\",\"contentUrl\":\"https:\/\/pro.one.be\/news\/wp-content\/uploads\/2022\/09\/ONE_haut.svg\",\"width\":276.52,\"height\":167.58,\"caption\":\"PRO.DIG.E\"},\"image\":{\"@id\":\"https:\/\/pro.one.be\/news\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/pro.one.be\/news\/#\/schema\/person\/7ad7548f559b2bde88b4a44d9fc2a247\",\"name\":\"Justine Gilson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/pro.one.be\/news\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9d2580a814296b8df35348ef945e7292248b48887019a15a0d0ed32e653d10d2?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9d2580a814296b8df35348ef945e7292248b48887019a15a0d0ed32e653d10d2?s=96&d=mm&r=g\",\"caption\":\"Justine Gilson\"},\"url\":\"https:\/\/pro.one.be\/news\/?author=4\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ce que les retours du terrain nous apprennent sur l\u2019accompagnement num\u00e9rique\u00a0 - PRO.DIG.E","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366","og_locale":"fr_FR","og_type":"article","og_title":"Ce que les retours du terrain nous apprennent sur l\u2019accompagnement num\u00e9rique\u00a0 - PRO.DIG.E","og_description":"Une aisance num\u00e9rique en progression\u00a0 Premier enseignement encourageant :\u00a0la majorit\u00e9 des\u00a0r\u00e9pondant\u00b7es\u00a0se sentent aujourd\u2019hui plus \u00e0 l\u2019aise avec les outils num\u00e9riques de l\u2019ONE qu\u2019il y a un an. Pr\u00e8s de\u00a057 % d\u00e9clarent une augmentation, voire une forte augmentation, de leur aisance.\u00a0 Ce r\u00e9sultat confirme que l\u2019accompagnement propos\u00e9 ne se limite pas \u00e0 de l\u2019information ponctuelle, mais […]","og_url":"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366","og_site_name":"PRO.DIG.E","article_published_time":"2026-02-05T13:38:38+00:00","article_modified_time":"2026-02-05T13:39:29+00:00","author":"Justine Gilson","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Justine Gilson","Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366#article","isPartOf":{"@id":"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366"},"author":{"name":"Justine Gilson","@id":"https:\/\/pro.one.be\/news\/#\/schema\/person\/7ad7548f559b2bde88b4a44d9fc2a247"},"headline":"Ce que les retours du terrain nous apprennent sur l\u2019accompagnement num\u00e9rique\u00a0","datePublished":"2026-02-05T13:38:38+00:00","dateModified":"2026-02-05T13:39:29+00:00","mainEntityOfPage":{"@id":"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366"},"wordCount":347,"commentCount":0,"publisher":{"@id":"https:\/\/pro.one.be\/news\/#organization"},"articleSection":["Acc.d'Enfants Ind\u00e9pendant\u00b7e","Agents ONE","ATL","Cr\u00e8ches & SAE"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366#respond"]}]},{"@type":"WebPage","@id":"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366","url":"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366","name":"Ce que les retours du terrain nous apprennent sur l\u2019accompagnement num\u00e9rique\u00a0 - PRO.DIG.E","isPartOf":{"@id":"https:\/\/pro.one.be\/news\/#website"},"datePublished":"2026-02-05T13:38:38+00:00","dateModified":"2026-02-05T13:39:29+00:00","breadcrumb":{"@id":"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/pro-newsletter.cloud.intranet.one.be\/?p=9366#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/pro.one.be\/news\/"},{"@type":"ListItem","position":2,"name":"Ce que les retours du terrain nous apprennent sur l\u2019accompagnement num\u00e9rique\u00a0"}]},{"@type":"WebSite","@id":"https:\/\/pro.one.be\/news\/#website","url":"https:\/\/pro.one.be\/news\/","name":"PRO.DIG.E","description":"De DIGIPRO","publisher":{"@id":"https:\/\/pro.one.be\/news\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/pro.one.be\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/pro.one.be\/news\/#organization","name":"PRO.DIG.E","url":"https:\/\/pro.one.be\/news\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/pro.one.be\/news\/#\/schema\/logo\/image\/","url":"https:\/\/pro.one.be\/news\/wp-content\/uploads\/2022\/09\/ONE_haut.svg","contentUrl":"https:\/\/pro.one.be\/news\/wp-content\/uploads\/2022\/09\/ONE_haut.svg","width":276.52,"height":167.58,"caption":"PRO.DIG.E"},"image":{"@id":"https:\/\/pro.one.be\/news\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/pro.one.be\/news\/#\/schema\/person\/7ad7548f559b2bde88b4a44d9fc2a247","name":"Justine Gilson","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/pro.one.be\/news\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/9d2580a814296b8df35348ef945e7292248b48887019a15a0d0ed32e653d10d2?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9d2580a814296b8df35348ef945e7292248b48887019a15a0d0ed32e653d10d2?s=96&d=mm&r=g","caption":"Justine Gilson"},"url":"https:\/\/pro.one.be\/news\/?author=4"}]}},"_links":{"self":[{"href":"https:\/\/pro.one.be\/news\/index.php?rest_route=\/wp\/v2\/posts\/9366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pro.one.be\/news\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pro.one.be\/news\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pro.one.be\/news\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/pro.one.be\/news\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9366"}],"version-history":[{"count":3,"href":"https:\/\/pro.one.be\/news\/index.php?rest_route=\/wp\/v2\/posts\/9366\/revisions"}],"predecessor-version":[{"id":9369,"href":"https:\/\/pro.one.be\/news\/index.php?rest_route=\/wp\/v2\/posts\/9366\/revisions\/9369"}],"wp:attachment":[{"href":"https:\/\/pro.one.be\/news\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9366"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pro.one.be\/news\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9366"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pro.one.be\/news\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}